Abeka return policy

Abeka Return Policy

Introduction of Abeka Book Store

Abeka Book was founded in 1974 by Dr. Arlin Horton and his wife, Beka Horton, in Pensacola, Florida, USA. The company started as a small Christian school and has since grown into one of the largest publisher and distributor of educational materials, including textbooks, workbooks, and videos, for pre-K through grade 12. 

Abeka Book Store Is an online store that sells educational materials and textbooks published by Abeka. The store offers a wide range of products including textbooks, workbooks, teacher’s editions, DVDs, and other supplementary materials for subjects such as mathematics, language arts, science, social studies, and Bible.

The store is designed to make it easy for homeschool families, Christian schools, and other educational institutions to purchase the materials they need for their students’ education. To purchase materials from the Abeka Book Store, you can visit the store’s website and browse the available products.

Quick Return Policy Summary for Abeka

Return WindowWithin 30 days of receipt
Condition of Returned ItemsMust be in original condition (no damage or markings)
Non-Returnable ItemsCDs, DVDs, opened software, digital items, teacher materials, custom-made items, books with markings, products with receipts older than 3 months
Return Method (Online)Contact customer service for Return Material Authorization (RMA), use original packaging, responsible for return shipping costs
Return Method (In-store)Bring items and receipt to Abeka store, initiate return with store representative
Refund ProcessRefund, exchange, or store credit issued once returned items are processed
Refund TimelineWithin one and a half months
Refund Payment OptionsBank account (for card payments), other methods like cash or check available
Minimum Refund AmountRefunds can be requested for balances greater than $1

Return policy overview of Abeka

Abeka Book store has a return policy for its products. According to their website official returns page, customers may return any item within 30 days of receipt for a full refund or exchange, as long as the item is in its original condition and accompanied by a sales receipt. However, certain items such as CDs, DVDs, and opened software cannot be returned once they have been opened. Stay here to know the all terms and conditions of return and exchange policies of Abeka book store.

Unutilized products may be returned in their original condition (no shelf wear, scratches, marks, tears, stickers, highlighting, bent pages, etc.).

  • Return any products within 1 month of receipt to receive a full refund or exchange.
  • If customers return their item within 1 to 2 months of receipt, they will receive a 10% credit less the total restocking fee.
  • If customers return their item within 2 to 3 months of receipt, they will receive a 25% credit less the total restocking fee.

Online purchased items return method

  1. That’s easy! Contact here 1-877-223-5226 to have an RMA (Return Material Authorization) document filled up, or complete one online.
  2. Use original packaging in addition to local packing and use fully adjustable boxes to ensure parcel safety. Although Abeka cannot be held responsible for any loss or damage in return shipping, you should consider covering your package yourself.
  3. Send your packages to 5418 Rawson Lane, Pensacola, FL 32503, via UPS or vehicle shipping. (Note: You are responsible for paying the shipping charges.)
  4. Once Abeka receives and processes the returned items, they will issue a refund, exchange, or store credit, as applicable.

In-store purchased return method

To initiate a return for items purchased in-store at Abeka Store, you will need to follow these steps:

  1. Gather the items you wish to return and make sure they are in their original condition.
  2. Visit the Abeka store where the items were purchased and bring the items and your receipt or order number with you.
  3. Talk to a Abeka book store representative and explain that you wish to initiate a return. They will assist you in processing the return and provide you with further instructions.

Non-returnable products:

  • Products with 3 months receipts or older are not eligible for refunds or exchange.
  • Digital items (such as books, quizzes, instructional materials, or artwork) are not returnable due to their structure.
  • No returns are accepted for items such as books with the markings.
  • Teacher materials, custom-made items, opened media products are not returnable.

How do I get my credit back?

  • Within one and a half month, you’ll get refund for the goods you’ve returned.
  • The money will be restored to your bank account, if you paid with credit or debit card.
  • You can ask for your refunds to be sent to the payment method you used, such as cash or check.
  • If your current balance is more than $1, you can ask for the credit back.

Final Thoughts

Abeka’s return policy is designed to ensure customer satisfaction and ensure that customers are able to receive the items they need and expect. While some items, such as teacher materials and opened media products, may not be eligible for return, customers can initiate a return for most in-store purchases within 30 days of purchase, provided the items are in their original condition. 

It’s important to note that the return policy may be subject to change and it’s always advisable to check the store’s website or contact customer service for the most up-to-date information on their return policy and requirements. You can contact them on their emails as well mediainquiries@abeka.com | international@abeka.com

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