Carters Return Policy

Carters Return Policy: Hassle-Free Returns and Exchanges

Carters wants you to be delighted with your purchase. Sometimes, despite your best intentions, a product may not meet your expectations or requirements. To ensure your utmost satisfaction, Carter’s has implemented a hassle-free Carter return policy that guarantees a smooth and convenient process. 

In this article, we will guide you through the various aspects of Carters return policy, highlighting the ease and simplicity of returning or exchanging your purchase.

Overview Table for Carters Return Policy:

AspectDetails
Return Window90 days
EligibilityEmailed refund for gift cards; contact for a different email address or original tender
Return MethodsOnline (prepaid label or self-return) and in-store
RefundsCredit card, Carter’s Card, PayPal, ApplePay
Rewards/DiscountsHonored for exchanges; forfeited for returned products
Gift Cards/ECardEmailed refund for gift cards; contact for the different email address or original tender
AfterPay RefundsTo your AfterPay account
Price AdjustmentsContact us for assistance
Return Shipping FeesPrepaid label ($6 deduction) or self-return (UPS, USPS, FedEx); international orders require authorization

Return Window

You have 90 days from the date of purchase to return unworn and unwashed items. Should you decide to return or exchange your unworn and unwashed items within this timeframe, please ensure you have your proof of purchase, such as a receipt, packing slip, or order confirmation email. These will be required to complete the return or exchange process smoothly.

Eligibility

1. Original condition:

Items must be in their original condition, unworn, unwashed, and with all tags attached. 

2. Proof of purchase:

To facilitate the return process, please include the original packing slip, receipt, or order confirmation email when returning your item. This helps to verify your purchase and ensures a smooth transaction.

Read More:

StockX Return Policy: A Comprehensive Guide
Louis Vuitton Return Policy: Everything You Need To Know

Return Methods

Carter understands that convenience is key when it comes to returning your items. That’s why they offer multiple options for returning both online and in-store purchases:

1. Online Returns

  • Use the interactive return tool to print a prepaid return label.
  • You’ll need your order number, email, and zip code.
  • If you use Carter’s pre-paid label, a $6 shipping cost will be deducted from your return credit.
  • Alternatively, you can send the package back using UPS, USPS, or FedEx (with tracking or delivery confirmation).

2. In-Store Returns

  • Visit any company-owned US Carter’s or OshKosh B’gosh store.
  • No cost for in-store returns.

Refund Options

They offer refunds to the original payment method:

  • Credit Card: Refund directly to the original credit card (allow up to 10 days for processing).
  • Carter’s Card: Refund to your Carter’s Card.
  • PayPal: Refund to your PayPal account.
  • ApplePay: Refund to your ApplePay account.

What Are Rewards and Discounts

  • For exchanges of the same style in a different size/color, honor any discounts used.
  • However, rewards/discounts used will be forfeited for returned products.

Gift Cards and ECard Refunds

  • Gift cards receive an ECard refund via email.
  • For gift orders, the refund is emailed to the associated email address.
  • AfterPay refunds go to your AfterPay account.

How do I contact Carter’s customer service?

Contact Carter’s via chat or email for assistance.

  1. Email Adress: contactus@carters.com
  2. Phone: 888-782-9548
Carters Return Policy
Source: Carters

  Return Shipping Fees

  • Use a pre-paid label ($6 deduction) or send the package back on your own (you cover the cost).
  • International orders require a return authorization (call (706) 487-8712).

Conclusion 

Carter’s commitment to customer satisfaction extends beyond providing high-quality baby and toddler clothing. Carters return policy ensures that you can shop with confidence. By following our simple return steps, you can effortlessly return or exchange your purchase, making your shopping experience with Carter’s even more delightful. 

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *