verizon return policy

Verizon Return Policy

Verizon Wireless provides a 30-day return policy for all its wireless products. Customers can return any item within 30 days of purchase, either by mail or at a Verizon store. If a customer purchases a Verizon device from a third-party retailer like Best Buy or Costco, they may only return it to that retailer and not to Verizon directly.

Quick Return Policy Summary

Return Window30 days
Restocking Fee$50 (except Hawaii)
Reimbursement for Late ReturnNot eligible
Data on Returned DevicePermanently erased
“Buy One, Get One Free” PromoNullified benefit, charge on next bill
Incorrect Device or DefectNo restocking fee, full refund
Condition for RefundBrand new, complete with accessories and receipt
Return Limit per IndividualOne device at a time
Service CancellationContact Verizon customer service
Gift CardsNo returns
Nonrefundable FeesActivation, upgrade, restocking fees non-refundable
Final Sale ItemsNot eligible for returns
Pre-paid DevicesNot eligible for return
Prepaid cards and refill cardsNot eligible for return
Opened SoftwareExchange for the same product, no refund
In-store ReturnYes
Mail ReturnYes
Credit Card21 days
Cash/Check50 days

What Is Verizon?

Verizon is a telecommunications company based in the United States that provides wireless products and services to customers. The company operates retail stores across the country where customers can purchase products, receive support, and take advantage of promotions.

Verizon has both an online store and physical retail stores across the United States. The company’s online store allows customers to purchase wireless products and services directly from their website or mobile app, while physical retail stores provide a hands-on shopping experience for customers who prefer to see and test products before making a purchase.

Return Requirements

Here are the specific return requirements for Verizon:

  • Verizon allows customers to return or exchange wireless devices and accessories within a 30-day window from the date of purchase, without incurring any penalties or fees.
  • You are not eligible for a reimbursement and will not get your returned items back if you return an item after the return window has closed.
  • If you decide to return or exchange a wireless device, please note that a restocking fee of $50 will be charged (except in Hawaii). It is advisable to keep this in mind when considering a return or exchange. To avoid any additional charges, please ensure that you are aware of Verizon’s return policy before making a purchase.
  • Once you can exchange your products at Verizon. You can send your products back with only your real invoice, in resalable position, in the real packaging it came in, and in order to receive an exchange.
  • To avoid incurring any applicable Early Termination Fee, it is essential to return your device within the 30-day device return period, especially if your line of service has a minimum contract term.
  • If you plan to return a wireless device or accessory that has data saved on it, make sure to transfer all your important information to another storage location beforehand. It is important to note that once you return the device, all your data will be permanently erased and cannot be recovered.
  • If you take advantage of a “Buy One, Get One Free” or a similar promotion and decide to return one of the items, you will be nullified the promotional benefit associated with the offer. This means that a charge will appear on your next monthly bill to compensate for the lost benefit.
  • In case Verizon dispatches an incorrect device or if there is any defect in your device due to Verizon, you will not be charged any restocking fee upon return, and Verizon will issue a complete refund.
  • The device you return must be brand new and complete with all the accessories and the purchase receipt to be eligible for a refund.
  • A single individual can only return or exchange one Verizon device at a time, meaning that multiple returns or exchanges by a single person are not permitted.
  • Returning a device does not automatically terminate your service plan. To cancel your service, you need to contact a Verizon customer service representative.

Which Items Are Not Eligible For Return At Verizon?

There are certain items that are not eligible for return at Verizon, including:

Gift CardsGift cards purchased from Verizon cannot be returned.
Nonrefundable FeesFees such as activation fees, upgrade fees, and restocking fees are non-refundable.
Final Sale ItemsItems labeled as “final sale” or “as-is” are deemed ineligible for returns.
Pre-paid DevicesPrepaid devices are not eligible for return.
Prepaid cards and refill cardsPrepaid cards and refill cards are not eligible for return.
Opened SoftwareIf software that was buy and installed, it can only be exchanged for the exact same product at a Verizon Communications Store, and it cannot be returned for a reimbursement. 

How Many Ways To Make Return At Verizon?

You can make a return at Verizon in the following ways:

  • In-store return
  • Mail return 
  • Other retailers

In-store Return Method:

If you have made a purchase at a Verizon store and wish to return it, you can return it to any Verizon store within the United States. Here is how:

  1. Bring the item(s) you wish to return, along with the original receipt, to any Verizon store.
  2. Collect all components of your Verizon device and go to you nearest Verizon store.
  3. Provide a reason for the return to the customer service representative.
  4. If you are returning a wireless device, you must deactivate service on the device before returning it.
  5. Make sure to transfer any data you want to keep from the device before returning it, as once it is returned, your data cannot be recovered.

How To Return Online Purchased Items?

To return an item purchased online from Verizon, you should follow these steps:

  1. Before returning your Verizon device purchased online, make sure to retrieve all your data and reset the device to factory settings. Additionally, cancel all your services through a customer care representative before initiating the return process.
  2. Remove any extra components, such as an SD card, before packing your device in its original packaging.
  3. Attach the shipping label to your package before dropping it off at a nearby service location, such as FedEx or UPS. If you do not have a shipping label, you can download one from the Verizon website in the “My Orders” section.
  4. It is important to retain a copy of your customer receipt and shipping label.
  5. If you require assistance in removing your device installation before returning it, there may be a service charge.
  6. Once Verizon receives and verifies your package for return, you will receive a refund to your original payment method.

Other Retailer Store Return Method:

The return process for items purchased at other retailers’ stores may vary depending on the retailer’s policies. Before buying any item, it is crucial to review the store’s policy on returns. Typically, you would need to follow the specific retailer’s return policy and guidelines for returning items. To return an item, you may need to provide a receipt or proof of purchase, make sure to return it in its original packaging, and comply with any specific conditions or timelines set forth in the store’s return policy. In some cases, you may need to return the item directly to the retailer, while other retailers may allow you to return the item via mail or courier.

In How Many Days We Get Our Refund?

Payment Method Refund Timeframe 
Credit card21 days
Cash/Check50 days
Verizon Account2 billing cycles

Conclusion

Verizon’s policy regarding returns is simple and direct. Customers should only initiate a return if it is absolutely necessary or if the issue is caused by Verizon. Otherwise, they may incur shipping costs, restocking fees, and other undisclosed charges. This could result in a partial refund and a waste of time and money. Therefore, it is advisable to consider the implications of a return before purchasing a Verizon device.

FAQs

What are the conditions for making a return or exchange with Verizon Business?

You can return or exchange mobile devices and accessories purchased from Verizon Business within 30 days of purchase. A restocking fee of $50 may apply to mobile device returns. To be eligible, you must have purchased from verizon.com, the My Verizon app, by phone with Verizon Customer Service, or at a Verizon store. If you bought from a Verizon Authorized Retailer (e.g., Best Buy), you must review their return policy and return or exchange at their location. To exchange accessories online, you must be a Verizon account holder for at least 60 days, and your account balance cannot exceed $24.99.

How do I initiate a return or exchange of a mobile device or accessory from Verizon Business?

To start a return or exchange through My Verizon, follow these steps:
Go to your Orders page and select “View details” next to the order you want to return or exchange.
Choose “Return or exchange” and select the items you want to return or exchange.
Before sending back your return or exchange, ensure that the device or accessory is in like-new condition, disable features like Find My iPhone or Find My Device, restore your device to factory default settings, place it in the original packaging with the receipt, and attach the provided pre-paid shipping label to the box. If you’re exchanging a device with a Verizon mobile line of service, return it after activating the new device. Verizon’s return policy still applies.

What should I do if I’ve misplaced the shipping label that came with my Verizon Business device?

If you’ve misplaced the shipping label, you can generate a new one by going to your Orders page in My Verizon. Select your recent order, choose “Return or exchange,” and follow the steps to set up your return or exchange. Alternatively, you can return or exchange your eligible merchandise at a Verizon store. If you purchased from a Verizon Authorized Retailer, review their return policy and make your return or exchange at their location.

How should I prepare my device for return to Verizon Business?

To prepare your device for return:
Clear your device by disabling Find My iPhone, Find My app, or Find My Device.
If switching from an Apple device to a non-Apple device, turn off iMessage to ensure you receive text messages.
Remove your personal content and accounts from the device by restoring it to factory settings (instructions provided for Apple and Android devices).

How can I track the shipment of my return to Verizon Business?

You can track your return shipment by contacting the carrier used to ship your package. They will provide you with tracking information for your return.

When can I expect to receive my return credit from Verizon Business?

Once Verizon Business receives your complete and undamaged returned equipment in like-new condition, they issue a refund as follows:
Purchases made by credit card are refunded through a credit to your credit card (which may take up to 3 weeks).
Purchases made by cash or check are refunded by check (may take up to 7 weeks).
If you billed your purchase to your account, you get a credit within 2 billing cycles.

What happens if I return a wireless device without a UPC on the box to Verizon Business?

If you return a wireless device without a UPC on the box, the refund amount will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase.

Can I return opened software purchased separately from Verizon Business for a refund?

Opened software purchased separately may be exchanged only for the exact same item at a Verizon Wireless Communications Store and may not be returned for a refund.

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